{"id":4293,"date":"2024-09-27T09:59:58","date_gmt":"2024-09-27T07:59:58","guid":{"rendered":"https:\/\/www.ematrica.com\/cesta-pitanja\/"},"modified":"2024-09-27T09:59:58","modified_gmt":"2024-09-27T07:59:58","slug":"cesta-pitanja","status":"publish","type":"page","link":"https:\/\/www.ematrica.com\/hr\/cesta-pitanja\/","title":{"rendered":"\u010cesta pitanja"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-25efe059 alignfull uagb-is-root-container\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-152b2cf8\"><h1 class=\"uagb-heading-text\">\u010cesto postavljana pitanja<\/h1><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-3578b4ec alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-info-box uagb-block-8152c234 uagb-infobox__content-wrap uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><\/div><\/div><\/div>\n\n\n<style>\n.accordion-content {\n    display: none;\n    padding: 10px;\n    border: 1px solid #ccc;\n    border-top: none;\n}\n\n.accordion-header {\n    cursor: pointer;\n    padding: 10px;\n    border: 1px solid #ccc;\n    margin: 0;\nbackground-color:#fafafa;\nmargin-bottom:10px;\nborder-radius:3px;\npadding-right:50px;\nposition: relative;\nfont-size:110%;\n}\n.accordion-header .qs {\n\n}\n.arrow {\n    position: absolute;\n    right: 10px;\n    top: 10px;\n}\n\n.arrow-up {\n    transform: rotate(180deg);\n}\n<\/style>\n\n\n<script>\njQuery(document).ready(function(){\n    jQuery(\".accordion-header\").click(function() {\n        \/\/ Toggle the arrow direction of the clicked header\n        jQuery(this).children(\".arrow\").toggleClass(\"arrow-up\", !jQuery(this).next().is(\":visible\"));\n        \n        \/\/ Close previously opened content and reset their arrows\n        jQuery(\".accordion-content\").not(jQuery(this).next()).slideUp().prev().children(\".arrow\").removeClass(\"arrow-up\");\n        jQuery(\".accordion-content\").not(jQuery(this).next()).prev().find(\".arrow\").html(\"&#9660;\"); \/\/ Reset other arrows to down\n        \n        jQuery(this).next().slideToggle();\n        if(jQuery(this).next().is(\":visible\")) {\n            jQuery(this).find(\".arrow\").html(\"&#9660;\"); \/\/ Change to up arrow\n        } else {\n            jQuery(this).find(\".arrow\").html(\"&#9650;\"); \/\/ Change back to down arrow\n        }\n    });\n});\n<\/script>\n\n\n<div class=\"accordion\"><h4 class=\"accordion-header\"><span class=\"qs\">Nisam primio\/la nikakvu e-po\u0161tu u vezi s pla\u0107anjem ili dovr\u0161etkom narud\u017ebe.<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Ako je adresa e-po\u0161te ispravno unesena, provjerite mapu ne\u017eeljene po\u0161te ili druge mape u koje mogu sti\u0107i informativni e-mailovi. U nekim slu\u010dajevima e-po\u0161tu mo\u017eda ne\u0107ete prona\u0107i u svojoj obi\u010dnoj po\u0161ti.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Pogrije\u0161io\/la sam pri unosu registarske oznake ili dr\u017eave.<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Nakon uplate u e-poruci prona\u0107i \u0107ete poveznicu na stranicu zahvale. Ako narud\u017eba jo\u0161 nije obra\u0111ena, mo\u017eete promijeniti sve podatke, uklju\u010duju\u0107i dr\u017eavu i broj registarske plo\u010dice. Na\u017ealost, nakon \u0161to je narud\u017eba dovr\u0161ena, promjene vi\u0161e nisu mogu\u0107e i potrebno je kreirati novu narud\u017ebu.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">\u017delim vinjetu za vi\u0161e vozila odjednom.<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Ako \u017eelite kupiti vinjetu za vi\u0161e vozila odjednom, molimo kontaktirajte nas. Nije potrebno unositi svaku registarsku oznaku zasebno - U poruci navedite popis registarskih oznaka koje \u017eelite registrirati, duljinu boravka u zemlji (ili zemljama) i datum va\u017eenja. <\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Mogu li otkazati ili promijeniti kupljenu markicu ako se promijene moji planovi putovanja?<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Obi\u010dno je elektroni\u010dka karta vezana za odre\u0111eno vozilo i vremensko razdoblje te se ne mo\u017ee prenijeti ili promijeniti nakon aktivacije. U slu\u010daju pogre\u0161ke pri unosu podataka ili drugih iznimnih situacija, najbolje je da nas kontaktirate \u0161to je prije mogu\u0107e.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Dobio sam kaznu za nepla\u0107enu cestarinu.<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Jo\u0161 nismo nai\u0161li na slu\u010daj u kojem kazna nije bila opravdana. U velikoj ve\u0107ini slu\u010dajeva razlog je taj \u0161to su neki podaci bili neto\u010dno uneseni. Preporu\u010dujemo pla\u0107anje kazne, jer sankcije u slu\u010daju nepla\u0107anja mogu biti puno ve\u0107e.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">\u0160to je naknada za uslugu?<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Naknada za uslugu koristi se za pokrivanje tro\u0161kova usluge, uklju\u010duju\u0107i tro\u0161kove pru\u017eanja tehni\u010dke podr\u0161ke, usluge osobne podr\u0161ke, ru\u010dnu provjeru narud\u017ebi i tro\u0161kove marketinga.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Ka\u017eete da \u0107u dobiti vinjetu u roku od 3 minute, ali jo\u0161 uvijek nisam ni\u0161ta primio. Za\u0161to?<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Trudimo se pridr\u017eavati navedenog vremena koliko god je to mogu\u0107e. Prednost imaju usluge va\u017ee\u0107e od danas. Me\u0111utim, iz razloga izvan na\u0161e kontrole (prekidi rada platnog sustava, stanje web usluga), registracija se u iznimnim slu\u010dajevima mo\u017ee produ\u017eiti. Tako\u0111er preporu\u010dujemo da pa\u017eljivo provjerite jeste li ispravno unijeli svoju adresu e-po\u0161te. Ako ste ispravno unijeli svoju adresu e-po\u0161te, slijedite stranicu koja se prikazala nakon kupnje. Ovdje \u0107ete prona\u0107i aktualne informacije, uklju\u010duju\u0107i status va\u0161e narud\u017ebe.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">\u017delim otkazati svoju narud\u017ebu.<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Prema uvjetima i odredbama, mogu\u0107e je vratiti novac za narud\u017ebu prije po\u010detka rada na va\u0161oj narud\u017ebi. Ako je narud\u017eba dovr\u0161ena, povrat novca nije mogu\u0107.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Moji su se putni planovi promijenili i \u017eelim promijeniti datum prijave<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Ako je usluga ve\u0107 registrirana za vas, na\u017ealost nije mogu\u0107e promijeniti valjanost i morate ponovno kupiti uslugu.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Predomislio\/la sam se i \u017eelim povrat novca<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Uslugu mo\u017eete otkazati \u010dak i nakon pla\u0107anja, prije nego \u0161to je narud\u017eba obra\u0111ena. Najbr\u017ei na\u010din je putem poveznice &quot;otka\u017ei narud\u017ebu&quot; na stranici s detaljima va\u0161e narud\u017ebe. Tamo \u0107ete prona\u0107i i trenutni status va\u0161e narud\u017ebe, uklju\u010duju\u0107i informacije o mogu\u0107nostima otkazivanja. Ako ne znate adresu stranice, mo\u017eete je jednostavno prona\u0107i pretra\u017eivanjem svoje adrese e-po\u0161te unesene u narud\u017ebu.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Kada \u0107e moja markica za autocestu biti aktivirana?<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Ukoliko markica po\u010dinje vrijediti vi\u0161e od 1 dana, aktivirat \u0107emo vam markicu za autoceste unutar 1 dana prije po\u010detka valjanosti. U slu\u010daju da je valjanost pe\u010data isti dan, sljede\u0107i dan ili ste kupili uslugu s prioritetnom obradom, aktivirat \u0107emo vam uslugu odmah nakon kupnje - trudimo se unutar 3 minute od primitka uplate u slu\u010daju da je s va\u0161e to\u010dke sve u redu podataka o prikazu.<\/p>\n            <\/div><\/div><script type=\"application\/ld+json\">\n    {\n      \"@context\": \"https:\/\/schema.org\",\n      \"@type\": \"FAQPage\",\n      \"mainEntity\": [{\n        \"@type\": \"Question\",\n        \"name\": \"Nisam primio\/la nikakvu e-po\u0161tu u vezi s pla\u0107anjem ili dovr\u0161etkom narud\u017ebe.\",\n        \"acceptedAnswer\": {\n          \"@type\": \"Answer\",\n          \"text\": \"Ako je adresa e-po\u0161te ispravno unesena, provjerite mapu ne\u017eeljene po\u0161te ili druge mape u koje mogu sti\u0107i informativni e-mailovi. 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