{"id":4691,"date":"2024-09-27T09:59:58","date_gmt":"2024-09-27T07:59:58","guid":{"rendered":"https:\/\/www.ematrica.com\/kontakt\/"},"modified":"2024-11-08T14:54:35","modified_gmt":"2024-11-08T13:54:35","slug":"kontakt","status":"publish","type":"page","link":"https:\/\/www.ematrica.com\/hr\/kontakt\/","title":{"rendered":"Kontakt"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-71fc7b63 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-158443ef\"><h1 class=\"uagb-heading-text\">Kontaktirajte nas<\/h1><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\"><style>\n.accordion-content {\n    display: none;\n    padding: 10px;\n    border: 1px solid #ccc;\n    border-top: none;\n}\n\n.accordion-header {\n    cursor: pointer;\n    padding: 10px;\n    border: 1px solid #ccc;\n    margin: 0;\nbackground-color:#fafafa;\nmargin-bottom:10px;\nborder-radius:3px;\npadding-right:50px;\nposition: relative;\nfont-size:110%;\n}\n.accordion-header .qs {\n\n}\n.arrow {\n    position: absolute;\n    right: 10px;\n    top: 10px;\n}\n\n.arrow-up {\n    transform: rotate(180deg);\n}\n<\/style>\n\n\n<script>\njQuery(document).ready(function(){\n    jQuery(\".accordion-header\").click(function() {\n        \/\/ Toggle the arrow direction of the clicked header\n        jQuery(this).children(\".arrow\").toggleClass(\"arrow-up\", !jQuery(this).next().is(\":visible\"));\n        \n        \/\/ Close previously opened content and reset their arrows\n        jQuery(\".accordion-content\").not(jQuery(this).next()).slideUp().prev().children(\".arrow\").removeClass(\"arrow-up\");\n        jQuery(\".accordion-content\").not(jQuery(this).next()).prev().find(\".arrow\").html(\"&#9660;\"); \/\/ Reset other arrows to down\n        \n        jQuery(this).next().slideToggle();\n        if(jQuery(this).next().is(\":visible\")) {\n            jQuery(this).find(\".arrow\").html(\"&#9660;\"); \/\/ Change to up arrow\n        } else {\n            jQuery(this).find(\".arrow\").html(\"&#9650;\"); \/\/ Change back to down arrow\n        }\n    });\n});\n<\/script>\n\n\n<div class=\"accordion\"><h4 class=\"accordion-header\"><span class=\"qs\">Nisam primio\/la nikakvu e-po\u0161tu u vezi s pla\u0107anjem ili dovr\u0161etkom narud\u017ebe.<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Ako je adresa e-po\u0161te ispravno unesena, provjerite mapu ne\u017eeljene po\u0161te ili druge mape u koje mogu sti\u0107i informativni e-mailovi. U nekim slu\u010dajevima e-po\u0161tu mo\u017eda ne\u0107ete prona\u0107i u svojoj obi\u010dnoj po\u0161ti.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Pogrije\u0161io\/la sam pri unosu registarske oznake ili dr\u017eave.<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Nakon uplate u e-poruci prona\u0107i \u0107ete poveznicu na stranicu zahvale. Ako narud\u017eba jo\u0161 nije obra\u0111ena, mo\u017eete promijeniti sve podatke, uklju\u010duju\u0107i dr\u017eavu i broj registarske plo\u010dice. Na\u017ealost, nakon \u0161to je narud\u017eba dovr\u0161ena, promjene vi\u0161e nisu mogu\u0107e i potrebno je kreirati novu narud\u017ebu.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">\u017delim vinjetu za vi\u0161e vozila odjednom.<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Ako \u017eelite kupiti vinjetu za vi\u0161e vozila odjednom, molimo kontaktirajte nas. Nije potrebno unositi svaku registarsku oznaku zasebno - U poruci navedite popis registarskih oznaka koje \u017eelite registrirati, duljinu boravka u zemlji (ili zemljama) i datum va\u017eenja. <\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Mogu li otkazati ili promijeniti kupljenu markicu ako se promijene moji planovi putovanja?<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Obi\u010dno je elektroni\u010dka karta vezana za odre\u0111eno vozilo i vremensko razdoblje te se ne mo\u017ee prenijeti ili promijeniti nakon aktivacije. U slu\u010daju pogre\u0161ke pri unosu podataka ili drugih iznimnih situacija, najbolje je da nas kontaktirate \u0161to je prije mogu\u0107e.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Dobio sam kaznu za nepla\u0107enu cestarinu.<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Jo\u0161 nismo nai\u0161li na slu\u010daj u kojem kazna nije bila opravdana. U velikoj ve\u0107ini slu\u010dajeva razlog je taj \u0161to su neki podaci bili neto\u010dno uneseni. Preporu\u010dujemo pla\u0107anje kazne, jer sankcije u slu\u010daju nepla\u0107anja mogu biti puno ve\u0107e.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">\u0160to je naknada za uslugu?<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Naknada za uslugu koristi se za pokrivanje tro\u0161kova usluge, uklju\u010duju\u0107i tro\u0161kove pru\u017eanja tehni\u010dke podr\u0161ke, usluge osobne podr\u0161ke, ru\u010dnu provjeru narud\u017ebi i tro\u0161kove marketinga.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Ka\u017eete da \u0107u dobiti vinjetu u roku od 3 minute, ali jo\u0161 uvijek nisam ni\u0161ta primio. Za\u0161to?<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Trudimo se pridr\u017eavati navedenog vremena koliko god je to mogu\u0107e. Prednost imaju usluge va\u017ee\u0107e od danas. Me\u0111utim, iz razloga izvan na\u0161e kontrole (prekidi rada platnog sustava, stanje web usluga), registracija se u iznimnim slu\u010dajevima mo\u017ee produ\u017eiti. Tako\u0111er preporu\u010dujemo da pa\u017eljivo provjerite jeste li ispravno unijeli svoju adresu e-po\u0161te. Ako ste ispravno unijeli svoju adresu e-po\u0161te, slijedite stranicu koja se prikazala nakon kupnje. Ovdje \u0107ete prona\u0107i aktualne informacije, uklju\u010duju\u0107i status va\u0161e narud\u017ebe.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">\u017delim otkazati svoju narud\u017ebu.<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Prema uvjetima i odredbama, mogu\u0107e je vratiti novac za narud\u017ebu prije po\u010detka rada na va\u0161oj narud\u017ebi. Ako je narud\u017eba dovr\u0161ena, povrat novca nije mogu\u0107.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Moji su se putni planovi promijenili i \u017eelim promijeniti datum prijave<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Ako je usluga ve\u0107 registrirana za vas, na\u017ealost nije mogu\u0107e promijeniti valjanost i morate ponovno kupiti uslugu.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Predomislio\/la sam se i \u017eelim povrat novca<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Uslugu mo\u017eete otkazati \u010dak i nakon pla\u0107anja, prije nego \u0161to je narud\u017eba obra\u0111ena. Najbr\u017ei na\u010din je putem poveznice &quot;otka\u017ei narud\u017ebu&quot; na stranici s detaljima va\u0161e narud\u017ebe. Tamo \u0107ete prona\u0107i i trenutni status va\u0161e narud\u017ebe, uklju\u010duju\u0107i informacije o mogu\u0107nostima otkazivanja. Ako ne znate adresu stranice, mo\u017eete je jednostavno prona\u0107i pretra\u017eivanjem svoje adrese e-po\u0161te unesene u narud\u017ebu.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Kada \u0107e moja markica za autocestu biti aktivirana?<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Ukoliko markica po\u010dinje vrijediti vi\u0161e od 1 dana, aktivirat \u0107emo vam markicu za autoceste unutar 1 dana prije po\u010detka valjanosti. U slu\u010daju da je valjanost pe\u010data isti dan, sljede\u0107i dan ili ste kupili uslugu s prioritetnom obradom, aktivirat \u0107emo vam uslugu odmah nakon kupnje - trudimo se unutar 3 minute od primitka uplate u slu\u010daju da je s va\u0161e to\u010dke sve u redu podataka o prikazu.<\/p>\n            <\/div><\/div><script type=\"application\/ld+json\">\n    {\n      \"@context\": \"https:\/\/schema.org\",\n      \"@type\": \"FAQPage\",\n      \"mainEntity\": [{\n        \"@type\": \"Question\",\n        \"name\": \"Nisam primio\/la nikakvu e-po\u0161tu u vezi s pla\u0107anjem ili dovr\u0161etkom narud\u017ebe.\",\n        \"acceptedAnswer\": {\n          \"@type\": \"Answer\",\n          \"text\": \"Ako je adresa e-po\u0161te ispravno unesena, provjerite mapu ne\u017eeljene po\u0161te ili druge mape u koje mogu sti\u0107i informativni e-mailovi. 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Nije potrebno unositi svaku registarsku oznaku zasebno - U poruci navedite popis registarskih oznaka koje \u017eelite registrirati, duljinu boravka u zemlji (ili zemljama) i datum va\u017eenja. \"\n        }\n      },{\n        \"@type\": \"Question\",\n        \"name\": \"Mogu li otkazati ili promijeniti kupljenu markicu ako se promijene moji planovi putovanja?\",\n        \"acceptedAnswer\": {\n          \"@type\": \"Answer\",\n          \"text\": \"Obi\u010dno je elektroni\u010dka karta vezana za odre\u0111eno vozilo i vremensko razdoblje te se ne mo\u017ee prenijeti ili promijeniti nakon aktivacije. 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Ako je narud\u017eba dovr\u0161ena, povrat novca nije mogu\u0107.\"\n        }\n      },{\n        \"@type\": \"Question\",\n        \"name\": \"Moji su se putni planovi promijenili i \u017eelim promijeniti datum prijave\",\n        \"acceptedAnswer\": {\n          \"@type\": \"Answer\",\n          \"text\": \"Ako je usluga ve\u0107 registrirana za vas, na\u017ealost nije mogu\u0107e promijeniti valjanost i morate ponovno kupiti uslugu.\"\n        }\n      },{\n        \"@type\": \"Question\",\n        \"name\": \"Predomislio\/la sam se i \u017eelim povrat novca\",\n        \"acceptedAnswer\": {\n          \"@type\": \"Answer\",\n          \"text\": \"Uslugu mo\u017eete otkazati \u010dak i nakon pla\u0107anja, prije nego \u0161to je narud\u017eba obra\u0111ena. Najbr\u017ei na\u010din je putem poveznice &quot;otka\u017ei narud\u017ebu&quot; na stranici s detaljima va\u0161e narud\u017ebe. 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U slu\u010daju da je valjanost pe\u010data isti dan, sljede\u0107i dan ili ste kupili uslugu s prioritetnom obradom, aktivirat \u0107emo vam uslugu odmah nakon kupnje - trudimo se unutar 3 minute od primitka uplate u slu\u010daju da je s va\u0161e to\u010dke sve u redu podataka o prikazu.\"\n        }\n      }\n      ]\n    }\n    <\/script>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\"><a id=\"fnd\" name=\"fnd\"><\/a><h2>Provjera statusa narud\u017ebe<\/h2><p>Ukoliko iz bilo kojeg razloga niste primili e-mail u vezi s obradom va\u0161e narud\u017ebe, ovdje se nalazi poveznica na kojoj mo\u017eete saznati trenutni status va\u0161e narud\u017ebe.  <\/p><form action=\"?#fnd\" method=\"post\"><div class=\"column\"><strong>Dr\u017eava registracije vozila<\/strong><br\/ ><input style=\"width:100%;\"  value=\"\"  maxlength=\"2\" required   minlength=\"2\"  class=\"wpcf7-form-control wpcf7-text\"  id=\"czm\" aria-required=\"true\" type=\"text\" name=\"czm\" placeholder=\"CZ,SK,DE,AT...\" \/><\/div><div class=\"column\"><strong>Registarska tablica vozila<\/strong><br\/ ><input  style=\"width:100%;\"  value=\"\" minlength=\"4\" maxlength=\"10\"  required class=\"wpcf7-form-control wpcf7-text\"  id=\"cplate\" aria-required=\"true\" type=\"text\" name=\"cplate\" placeholder=\"9A41234\" \/><\/div><div class=\"column one-half \"><strong>E-mail kori\u0161ten za narud\u017ebu<\/strong><br\/ ><input  style=\"width:100%;\"   value=\"\"  minlength=\"4\"  required class=\"wpcf7-form-control wpcf7-text\"  id=\"cemail\" aria-required=\"true\" type=\"text\" name=\"cemail\" placeholder=\"example@gmail.com\" \/><\/div><div class=\"column\"><input  style=\"width:100%;\" class=\"wpcf7-form-control wpcf7-submit has-spinner\" disabled type=\"submit\" id=\"sa\" value=\"Prona\u0111ite narud\u017ebu\"><\/div><input type=\"hidden\" name=\"cpt\" id=\"cpt\" \/><\/form><br style=\"clear:both;\" \/><br \/><br \/><br \/><script>\njQuery(document).ready(function() {\n    setTimeout(function() {\n       jQuery('#cpt').val('MTc3Nzk4MTE1Nw==');\n   jQuery('#sa').removeAttr('disabled');\n    }, 5000); \n});\n<\/script><h2>Korisni\u010dka podr\u0161ka<\/h2><style>\n.accordion-content2 {\n    display: none;\n    padding: 10px;\n    border: 1px solid #ccc;\n    border-top: none;\n}\n            \n.accordion-header2 {\n    cursor: pointer;\n    padding: 10px;\n    border: 1px solid #ccc;\n    margin: 0;\nbackground-color:#fafafa;\nmargin-bottom:10px;\nborder-radius:3px;\npadding-right:50px;\nposition: relative;\nfont-size:110%;\n}\n.accordion-header2 .qs {\n            \n}\n.arrow2 {\n    position: absolute;\n    right: 10px;\n    top: 10px;\n}\n            \n.arrow-up2 {\n    transform: rotate(180deg);\n}\n<\/style>\n            \n            \n<script>\njQuery(document).ready(function(){\n    jQuery(\".accordion-header2\").click(function() {\n        \/\/ Toggle the arrow direction of the clicked header\n        jQuery(this).children(\".arrow2\").toggleClass(\"arrow-up2\", !jQuery(this).next().is(\":visible\"));\n            \n        \/\/ Close previously opened content and reset their arrows\n        jQuery(\".accordion-content2\").not(jQuery(this).next()).slideUp().prev().children(\".arrow2\").removeClass(\"arrow-up2\");\n        jQuery(\".accordion-content2\").not(jQuery(this).next()).prev().find(\".arrow2\").html(\"&#9660;\"); \/\/ Reset other arrows to down\n            \n        jQuery(this).next().slideToggle();\n        if(jQuery(this).next().is(\":visible\")) {\n            jQuery(this).find(\".arrow2\").html(\"&#9660;\"); \/\/ Change to up arrow\n        } else {\n            jQuery(this).find(\".arrow2\").html(\"&#9650;\"); \/\/ Change back to down arrow\n        }\n    });\n});\n<\/script>\n            \n            \n<div class=\"accordion2\"><h4 class=\"accordion-header2\"><span class=\"qs2\">Nisam dobio nikakvu potvrdu narud\u017ebe<\/span><span class=\"arrow2\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content2\">\n            <p>Uslugu za vas po\u010dinjemo registrirati otprilike 12 sati prije po\u010detka va\u017eenja. U slu\u010daju valjanosti istog dana, unutar 5 minuta od primitka uplate.\n Ako \u017eelite odmah primiti aktivacijske podatke, mo\u017eete odmah zapo\u010deti registraciju na adresi koju smo vam poslali u prvoj e-poruci. \nMo\u017ee se dogoditi da ne primite e-po\u0161tu s potvrdom primitka uplate (na primjer zbog neto\u010dne adrese e-po\u0161te). U tom slu\u010daju, molimo vas:<br \/> \n- prvo provjerite mapu ne\u017eeljene po\u0161te<br \/> \n- ako i dalje ne mo\u017eete prona\u0107i nikakve informacije od nas ovdje, poku\u0161ajte prona\u0107i svoju narud\u017ebu pomo\u0107u gornjeg obrasca<br \/> \n- na stranici koju prona\u0111ete mo\u017eete ispraviti svoju adresu e-po\u0161te i pratiti status svoje narud\u017ebe<br \/><br \/> \n \nAko ne mo\u017eete prona\u0107i adresu za upravljanje narud\u017ebama, molimo da nas kontaktirate u bilo kojem trenutku.<br \/> \n#\n<br \/><a href=\"#cform\" onclick=\"document.getElementById('cform').style.display='';\">Obratite se korisni\u010dkoj podr\u0161ci<\/a><\/p>\n            <\/div><h4 class=\"accordion-header2\"><span class=\"qs2\">\u017delim promijeniti podatke o registraciji<\/span><span class=\"arrow2\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content2\">\n            <p>Uslugu za vas po\u010dinjemo registrirati otprilike 12 sati prije po\u010detka va\u017eenja. U slu\u010daju valjanosti istog dana, unutar 5 minuta od primitka uplate.\nDo tada se podaci mogu promijeniti putem stranice s detaljima narud\u017ebe. Ovu adresu na\u0107i \u0107ete u svakoj e-poruci koju primite od nas.\n\nAko niste primili e-poruku s potvrdom primitka uplate (na primjer, zbog neto\u010dne adrese e-po\u0161te). U tom slu\u010daju, molimo vas:<br \/> \n- prvo provjerite mapu ne\u017eeljene po\u0161te<br \/> \n- ako i dalje ne mo\u017eete prona\u0107i nikakve informacije od nas ovdje, poku\u0161ajte prona\u0107i svoju narud\u017ebu pomo\u0107u gornjeg obrasca (Provjera statusa narud\u017ebe).<br \/> \n- na stranici koju prona\u0111ete mo\u017eete urediti svoje podatke i pratiti status svoje narud\u017ebe<br \/> \n<br \/> Ako je va\u0161a narud\u017eba ve\u0107 obra\u0111ena, nije mogu\u0107e mijenjati nikakve podatke. Imajte na umu da u slu\u010daju neto\u010dnih podataka (posebno zemlje registracije vozila, broja registarske plo\u010dice, datuma va\u017eenja)#\n vinjeta nije va\u017ee\u0107a i uslugu je potrebno ponovno kupiti.<br \/> \nHvala na razumijevanju.\n\n<\/p>\n            <\/div><h4 class=\"accordion-header2\"><span class=\"qs2\">Uplata je oti\u0161la s mog ra\u010duna, ali nisam primio nikakvu e-po\u0161tu<\/span><span class=\"arrow2\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content2\">\n            <p>Kao \u0161to je navedeno u na\u0161im uvjetima poslovanja, po\u010dinjemo s obradom usluge. \u010dim uplata stigne u sustav Mo\u017ee postojati nekoliko razloga za\u0161to uplata nije odobrena. Od \u010dinjenice da je va\u0161a bankarska institucija kasno poslala uplatu do tehni\u010dkih problema. Jednostavno re\u010deno, dok ne vidimo uplatu u na\u0161em sustavu, va\u0161u narud\u017ebu ne smatramo dovr\u0161enom. Poduzimamo sve mogu\u0107e korake kako bismo ispravno spojili sve uplate koje stignu, a stopa pogre\u0161ke je unutar stotinki postotka. Ako ne primite e-mail s informacijom da je uplata zaprimljena u roku od najvi\u0161e 1 sat nakon uplate (provjerite i spam mapu), odmah nas kontaktirajte. To je jedini na\u010din na koji mo\u017eemo osigurati nesmetan proces narud\u017ebe. Imajte na umu da po\u010dinjemo raditi na narud\u017ebi tek kada uplatu primimo u sustav, a ne slanjem (ili jednostavno blokiranjem uplate) na strani kupca. Ne snosimo odgovornost za \u0161tetu nastalu prije primitka uplate. Hvala na razumijevanju.<\/p>\n            <\/div><h4 class=\"accordion-header2\"><span class=\"qs2\">Dobio sam kaznu iako sam platio markicu za autocestu<\/span><span class=\"arrow2\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content2\">\n            <p>Iskreno nam je \u017eao ako je do\u0161lo do ove situacije. Dajemo sve od sebe kako bismo sprije\u010dili ovu situaciju, uklju\u010duju\u0107i vi\u0161estruke provjere podataka klijenata. Prije nastavka provjerite sljede\u0107e:<br \/> \n<ul> \n<li> podudaraju li se podaci koje ste dali prilikom registracije to\u010dno s onima navedenima na registracijskoj plo\u010dici automobila.<\/li> \n<li> je li datum i vrijeme kada je gre\u0161ka otkrivena prije aktivacije va\u0161e vinjete (odlu\u010duju\u0107i je datum aktivacije usluge, a ne datum primitka uplate).<\/li> \n<li> jeste li vinjetu koristili za ulazak na dionice koje nisu pokrivene uslugom (dionice s posebno pla\u0107enom cestarinom, tuneli itd.)<\/li> \n<li> jeste li doista koristili uslugu kupnje vinjete od na\u0161e tvrtke<\/li> \n<\/ul> \nAko su gore navedene \u010dinjenice to\u010dne s va\u0161e strane, postupite na sljede\u0107i na\u010din:<br \/><br \/> \n<ul> \n<li> pripremite sve e-poruke koje ste primili od nas<\/li> \n<li> Pripremite sve e-poruke koje ste primili u vezi s kaznom.<\/li> \n<\/ul> \nZatim ove materijale mo\u017eete poslati kao novi zahtjev na\u0161oj korisni\u010dkoj podr\u0161ci radi rje\u0161avanja. U svakom slu\u010daju, preporu\u010dujemo da kaznu platite \u0161to je prije mogu\u0107e nakon primitka obavijesti.\nU ve\u0107ini slu\u010dajeva, obavijest o pla\u0107anju je opravdana. Ako se va\u0161 slu\u010daj proslijedi na daljnje rje\u0161avanje, kazna je obi\u010dno nekoliko puta ve\u0107a.\n\n<br \/><br \/><a href=\"#cform\" onclick=\"document.getElementById('cform').style.display='';\">Obratite se korisni\u010dkoj podr\u0161ci<\/a><\/p>\n            <\/div><h4 class=\"accordion-header2\"><span class=\"qs2\">Imam jo\u0161 jedno pitanje za tebe<\/span><span class=\"arrow2\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content2\">\n            <p>Ukoliko niti jedan od odgovora ne odgovara va\u0161em zahtjevu, mo\u017eete nas kontaktirati u bilo kojem trenutku i rado \u0107emo vam pomo\u0107i.<br \/><br \/><a href=\"#cform\" onclick=\"document.getElementById('cform').style.display='';\">Obratite se korisni\u010dkoj podr\u0161ci<\/a><\/p>\n            <\/div><\/div><div id=\"cform\" style=\"display:none;\"><br style=\"clear:both;\" \/><h2>Podr\u0161ka e-po\u0161tom<\/h2><script type=\"text\/javascript\">\n        function decodeEmail(encodedLocalPart, encodedDomainPart, indices) {\n            const localPart = atob(encodedLocalPart).split('');\n            const domainPart = atob(encodedDomainPart).split('');\n\n            \/\/ Reconstruct the email address using the provided indices\n            const originalLocalPart = indices.local.map(index => localPart[index]).join('');\n            const originalDomainPart = indices.domain.map(index => domainPart[index]).join('');\n\n            const email = originalLocalPart + \"@\" + originalDomainPart;\n            document.getElementById('email').innerText = email;\n        }\n    <\/script><p>Za kreiranje zahtjeva za korisni\u010dku podr\u0161ku, mo\u017eete poslati e-poruku na donju adresu:<\/p><div style=\"text-align:center;padding:20px 0 50px 0;font-size:150%;\nfont-weight:bold;\"><a id=\"email-link\" href=\"\"><\/a><\/div><script>document.addEventListener(\"DOMContentLoaded\", function() {    const emailLink = document.getElementById(\"email-link\");    const obfuscatedEmail = \"moc.acirtame@troppus\";    const realEmail = obfuscatedEmail.split(\"\").reverse().join(\"\");    const randomString = Array.from({length: realEmail.length}, () => Math.random().toString(36)[2]).join('');    emailLink.textContent = randomString;    emailLink.href = 'mailto:'+realEmail;\n                    emailLink.textContent = realEmail;});<\/script><h2>Korisni\u010dka podr\u0161ka<\/h2><p style=\"text-align:center;color:#6ab400;font-weight:bold;\">Online podr\u0161ka dostupna je 24x7<\/p><p>Kako bismo br\u017ee obradili Va\u0161 zahtjev, molimo Vas da dostavite svoju e-mail adresu koju ste naveli prilikom registracije, registarsku oznaku vozila i datum narud\u017ebe. Hvala na razumijevanju.<\/p>\n<a style=\"display:block;width:100%;\ncolor:#fff;background-color:rgb(241, 23, 23);padding:10px 0;\nfont-size:120%;text-align:center;\" onclick=\"zE('messenger', 'open');return false;\" href=\"#\">Kontaktirajte podr\u0161ku<\/a>\n<!-- Start of Zendesk Widget script -->\n<script id=\"ze-snippet\" src=\"https:\/\/static.zdassets.com\/ekr\/snippet.js?key=fc8651a1-b5bf-4914-a59d-057a43523f5b\"> <\/script>\n<!-- End of Zendesk Widget script -->\n\n\n<script><\/script>\n<\/div>\n        \n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kontaktirajte nas<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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