{"id":4809,"date":"2024-09-27T09:59:58","date_gmt":"2024-09-27T07:59:58","guid":{"rendered":"https:\/\/www.ematrica.com\/vprasanja-in-odgovori\/"},"modified":"2024-09-27T09:59:58","modified_gmt":"2024-09-27T07:59:58","slug":"vprasanja-in-odgovori","status":"publish","type":"page","link":"https:\/\/www.ematrica.com\/sl\/vprasanja-in-odgovori\/","title":{"rendered":"Vpra\u0161anja in odgovori"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-25efe059 alignfull uagb-is-root-container\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-152b2cf8\"><h1 class=\"uagb-heading-text\">Pogosto zastavljena vpra\u0161anja<\/h1><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-3578b4ec alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-info-box uagb-block-8152c234 uagb-infobox__content-wrap uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><\/div><\/div><\/div>\n\n\n<style>\n.accordion-content {\n    display: none;\n    padding: 10px;\n    border: 1px solid #ccc;\n    border-top: none;\n}\n\n.accordion-header {\n    cursor: pointer;\n    padding: 10px;\n    border: 1px solid #ccc;\n    margin: 0;\nbackground-color:#fafafa;\nmargin-bottom:10px;\nborder-radius:3px;\npadding-right:50px;\nposition: relative;\nfont-size:110%;\n}\n.accordion-header .qs {\n\n}\n.arrow {\n    position: absolute;\n    right: 10px;\n    top: 10px;\n}\n\n.arrow-up {\n    transform: rotate(180deg);\n}\n<\/style>\n\n\n<script>\njQuery(document).ready(function(){\n    jQuery(\".accordion-header\").click(function() {\n        \/\/ Toggle the arrow direction of the clicked header\n        jQuery(this).children(\".arrow\").toggleClass(\"arrow-up\", !jQuery(this).next().is(\":visible\"));\n        \n        \/\/ Close previously opened content and reset their arrows\n        jQuery(\".accordion-content\").not(jQuery(this).next()).slideUp().prev().children(\".arrow\").removeClass(\"arrow-up\");\n        jQuery(\".accordion-content\").not(jQuery(this).next()).prev().find(\".arrow\").html(\"&#9660;\"); \/\/ Reset other arrows to down\n        \n        jQuery(this).next().slideToggle();\n        if(jQuery(this).next().is(\":visible\")) {\n            jQuery(this).find(\".arrow\").html(\"&#9660;\"); \/\/ Change to up arrow\n        } else {\n            jQuery(this).find(\".arrow\").html(\"&#9650;\"); \/\/ Change back to down arrow\n        }\n    });\n});\n<\/script>\n\n\n<div class=\"accordion\"><h4 class=\"accordion-header\"><span class=\"qs\">Nisem prejel nobenega e-po\u0161tnega sporo\u010dila o pla\u010dilu ali zaklju\u010dku naro\u010dila<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>\u010ce ste pravilno vnesli e-po\u0161tni naslov, preverite mapo z ne\u017eeleno po\u0161to ali druge mape, kamor lahko pride do e-po\u0161tnih sporo\u010dil z obvestili. V nekaterih primerih e-po\u0161te morda ne boste na\u0161li v navadni po\u0161ti.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Naredil sem napako pri vnosu registrske \u0161tevilke ali dr\u017eave<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Po pla\u010dilu boste v svojem e-po\u0161tnem sporo\u010dilu na\u0161li povezavo do strani z zahvalo. \u010ce naro\u010dilo \u0161e ni bilo obdelano, lahko spremenite vse podatke, vklju\u010dno z dr\u017eavo in \u0161tevilko registrske tablice. Po zaklju\u010dku naro\u010dila \u017eal sprememba ni ve\u010d mo\u017ena in je potrebno kreirati novo naro\u010dilo.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">\u017delim avtocestno znamko za ve\u010d avtomobilov hkrati<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>\u010ce \u017eelite kupiti \u0161tampiljko za ve\u010d avtomobilov hkrati, nas kontaktirajte. Ni potrebno vna\u0161ati vsake registrske tablice posebej - V sporo\u010dilo vklju\u010dite seznam registrskih tablic, ki jih \u017eelite registrirati, \u010das bivanja na obmo\u010dju dr\u017eave (ali ve\u010d dr\u017eav) in datum za\u010detka veljavnosti. <\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Ali lahko prekli\u010dem ali zamenjam svojo kupljeno znamko, \u010de se spremenijo moji potovalni na\u010drti?<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Obi\u010dajno je elektronska vozovnica vezana na dolo\u010deno vozilo in \u010dasovno obdobje in je po aktivaciji ni mogo\u010de prenesti ali spremeniti. V primeru napak pri vnosu podatkov ali drugih izrednih situacijah je najbolje, da nas kontaktirate \u010dim prej<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Dobil sem kazen zaradi nepla\u010dane avtocestne znamke<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Doslej \u0161e nismo naleteli na primer, ko globa ne bi bila upravi\u010dena. V veliki ve\u010dini primerov je razlog v tem, da so bili nekateri podatki napa\u010dno izpolnjeni. Priporo\u010damo pla\u010dilo globe, saj so lahko kazni v primeru nepla\u010dila precej vi\u0161je.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Kaj je zara\u010dunana storitev<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Pristojbina za storitev se uporablja za kritje stro\u0161kov storitve, vklju\u010dno s stro\u0161ki zagotavljanja tehni\u010dne podpore, osebnih podpornih storitev, ro\u010dnega preverjanja naro\u010dil in stro\u0161kov tr\u017eenja.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Pi\u0161e\u0161, da dobim \u0161tampiljko za avtocesto v 3 minutah, \u0161e vedno nisem dobil ni\u010d. Zakaj?<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Trudimo se, da se \u010dim bolj dr\u017eimo dolo\u010denega \u010dasa. Prednost imajo storitve, ki veljajo od danes. Zaradi razlogov, na katere ne moremo vplivati (izpadi pla\u010dilnih prehodov, dr\u017eavnih spletnih storitev), se lahko registracija v izjemnih primerih podalj\u0161a. Priporo\u010damo tudi, da temeljito preverite, ali ste pravilno vnesli svoj elektronski naslov. \u010ce ste pravilno vnesli e-po\u0161tni naslov, vas prosimo, da sledite strani, ki se je pojavila po nakupu. Tukaj boste na\u0161li aktualne informacije, vklju\u010dno s statusom naro\u010dila.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">\u017delim preklicati naro\u010dilo<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>V skladu s pogoji poslovanja je mogo\u010de vrniti naro\u010dilo, preden se delo na njem za\u010dne. \u010ce je naro\u010dilo kon\u010dano, vra\u010dilo ni mogo\u010de.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Moji potovalni na\u010drti so se spremenili in \u017eelim spremeniti datum prijave<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>\u010ce je bila storitev za vas \u017ee registrirana, veljavnosti \u017eal ni mogo\u010de spremeniti in je potreben ponoven nakup storitve<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Premislil sem si in \u017eelim vra\u010dilo<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Storitev lahko prekli\u010dete tudi po pla\u010dilu, preden je naro\u010dilo obdelano. Najhitrej\u0161i na\u010din je prek povezave \u00bbprekli\u010di naro\u010dilo\u00ab na strani s podatki o va\u0161em naro\u010dilu. Tam boste na\u0161li tudi trenutno stanje va\u0161ega naro\u010dila, vklju\u010dno z informacijami o mo\u017enostih preklica. \u010ce ne poznate naslova strani, ga preprosto najdete tako, da poi\u0161\u010dete svoj e-po\u0161tni naslov, vnesen v naro\u010dilo.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Kdaj bo aktiviran moj avtocestni \u017eig?<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>\u010ce \u017eig za\u010dne veljati \u010dez ve\u010d kot 1 dan, vam avtocestni \u017eig aktiviramo v 1 dnevu pred za\u010detkom veljavnosti. V primeru, da je veljavnost \u017eiga isti dan, naslednji dan ali ste kupili storitev s prednostno obdelavo, vam bomo storitev aktivirali takoj po nakupu - trudimo se, da v 3 minutah od prejema pla\u010dila, \u010de je z va\u0161e to\u010dke vse v redu podatkov o ogledu.<\/p>\n            <\/div><\/div><script type=\"application\/ld+json\">\n    {\n      \"@context\": \"https:\/\/schema.org\",\n      \"@type\": \"FAQPage\",\n      \"mainEntity\": [{\n        \"@type\": \"Question\",\n        \"name\": \"Nisem prejel nobenega e-po\u0161tnega sporo\u010dila o pla\u010dilu ali zaklju\u010dku naro\u010dila\",\n        \"acceptedAnswer\": {\n          \"@type\": \"Answer\",\n          \"text\": \"\u010ce ste pravilno vnesli e-po\u0161tni naslov, preverite mapo z ne\u017eeleno po\u0161to ali druge mape, kamor lahko pride do e-po\u0161tnih sporo\u010dil z obvestili. 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